Due to a change in circumstances I had to cancel my subscription. Never would I touch their chat service again. I spent over an hour trying to cancel. Had to go to my email to get token number. Returned and it was another person. Person number 3 told me that my account name and all else was not correct. But passed by persons 1 & 2. After asking for someone else with more authority she stated that my account was cancelled and that I would have to answer some questions. She disappeared. I logged in again for person no. 4. She knew what was going on. Gave me the questions then it was done and she disappeared. My original cost was $385. I am going to receive back $201. It cost me $184 for 24 days. That is their guarantee. I believe they tried every trick in the book to frustrate me and walk away including lies.
In the middle of setting up my email address for my site, less than 18 hours of signing up for the service; I get the above email stating my site has been deactivated due to suspicious activity. Really? All I did was send 5 test emails when configuring Microsoft Live and ThunderBird email clients. I was the one who got suspicious…you want me to send you a copy of my drivers license and a utility bill to you or you wont reactivate the account and website? It goes without saying, I cancelled the service and now am waiting 5-10 business days for a refund. Wow!