Get samples. When you first start out as a freelance writer, it can be hard to get work without any published samples. However, it is possible to get quality samples if you are willing to do some writing for free. First, you can publish content on your own blog or website. Also, you can write guest posts for someone else’s blog. Finally, you can write blog posts for free in exchange for a byline.
They have, literally, outsourced 100% of their customer support and tech support to a foreign their party that has no idea what they are doing. And even if their outsourced / 3rd party tech support was “OK”, that doesn’t excuse or explain completely cutting yourself off from your customers… the people that pay your bills. In my experience, that’s the beginning of the end for any company–when they simply do not want to have any direct contact–or feedback–from their customers.