It took me 20 to 30 minutes in a chat queue and another 15 or 20 minutes going back and forth with the person on the other end of the chat to get a simple contact email for bluehost–because there are none published anywhere on their site or online. Not for basic questions–about anything. Not for feeback–about anything. Not for suggestions–about anything.
They have, literally, outsourced 100% of their customer support and tech support to a foreign their party that has no idea what they are doing. And even if their outsourced / 3rd party tech support was “OK”, that doesn’t excuse or explain completely cutting yourself off from your customers… the people that pay your bills. In my experience, that’s the beginning of the end for any company–when they simply do not want to have any direct contact–or feedback–from their customers.