They have, literally, outsourced 100% of their customer support and tech support to a foreign their party that has no idea what they are doing. And even if their outsourced / 3rd party tech support was “OK”, that doesn’t excuse or explain completely cutting yourself off from your customers… the people that pay your bills. In my experience, that’s the beginning of the end for any company–when they simply do not want to have any direct contact–or feedback–from their customers.

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In the middle of setting up my email address for my site, less than 18 hours of signing up for the service; I get the above email stating my site has been deactivated due to suspicious activity. Really? All I did was send 5 test emails when configuring Microsoft Live and ThunderBird email clients. I was the one who got suspicious…you want me to send you a copy of my drivers license and a utility bill to you or you wont reactivate the account and website? It goes without saying, I cancelled the service and now am waiting 5-10 business days for a refund. Wow!
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